FAQ’s
Frequently Asked Questions
Shipping is free for all orders.
Anticipate delivery within 7-14 business days after processing.
At Futbol Mercado, we strive to provide you with a seamless shopping experience. While we make every effort to ensure your order reaches you promptly, please note that unforeseen delays can occasionally occur, and we sincerely apologise for any inconvenience they may cause.
When you place an order with us, you’ll receive a prompt order confirmation email to assure you that your purchase is being processed. This will be followed by a tracking number once the order is on its way.
If you have any questions or need assistance, please don’t hesitate to contact our support team via email or social media 💙Â
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thefutbolmerchant@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.Â
Customers are responsible for return shipping costs.
You can always contact us for any return question at thefutbolmerchant@gmail.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.